Return & Refund Policy
Your satisfaction is our priority. We want you to be completely happy with your purchase from KFresh
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Our Commitment to You
At KFresh Supermarket, we stand behind the quality of our products. We understand that sometimes items may not meet your expectations, and we're here to make it right. This policy outlines how we handle returns, refunds, and exchanges for both grocery items and prepared meals.
24-Hour Returns
For perishable items and fresh produce
7-Day Returns
For non-perishable groceries
Full Refunds
For eligible returns
Eligible for Return
Grocery Items
- ✓Damaged or defective products
- ✓Expired products (at time of delivery)
- ✓Wrong items delivered
- ✓Unopened non-perishable items
- ✓Quality issues with fresh produce
Prepared Meals
- ✓Incorrect order received
- ✓Missing items from order
- ✓Food quality concerns
- ✓Allergic reaction (with documentation)
- ✓Cold food that should be hot
Not Eligible for Return
- ✗Opened perishable items
- ✗Items past return window
- ✗Consumed prepared meals
- ✗Items without proof of purchase
- ✗Sale or clearance items (unless defective)
- ✗Gift cards
How to Return Items
Contact Us Immediately
Call us at +1 (343) 996-9979 or email info@kfresh.ca within the return window. For prepared meals, contact us within 2 hours of delivery.
Provide Order Information
Have your order number ready and explain the issue. Take photos if there's visible damage or quality concerns.
Return or Keep the Item
Depending on the issue, we may ask you to return the item or we may process the refund without requiring a return.
Receive Your Refund
Once approved, refunds are processed within 3-5 business days to your original payment method.
Refund Timeline
Credit/Debit Cards
Original payment method
PayPal
PayPal account
Store Credit
For future purchases
Special Circumstances
Delivery Issues
If your order never arrived or was delivered to the wrong address, we'll either redeliver at no charge or provide a full refund.
Partial Refunds
For orders with multiple items where only some are affected, we'll process partial refunds for the specific items in question.
Promotional Items
Items purchased with promotional discounts will be refunded at the price paid, not the original price.
Need Help with a Return?
Our customer service team is here to help you with any return or refund questions. We're committed to ensuring your complete satisfaction with every purchase.
Note: This policy applies to purchases made directly through Kfresh.ca. For orders placed through third-party platforms (Uber Eats, DoorDash, etc.), please refer to their respective return policies.