Account Termination
Information about account termination, suspension, and your rights as a customer
Effective Date: January 1, 2024
Last Updated: August 29, 2025
Account Termination Policy
This policy outlines the circumstances under which KFresh Supermarket may terminate or suspend user accounts, as well as your rights and options regarding account closure.
We believe in fair and transparent account management practices while ensuring the safety and security of our platform for all users.
Voluntary Account Closure
How to Close Your Account
You may request to close your account at any time by contacting our customer service team. We'll be sad to see you go, but we respect your choice.
Steps to Request Account Closure:
- 1.Contact us via email at info@kfresh.ca or call +1 (343) 996-9979
- 2.Provide your account information for verification
- 3.Complete any pending orders or resolve outstanding issues
- 4.Receive confirmation of account closure within 48 hours
What Happens to Your Data
Upon account closure, your personal data will be handled according to our Privacy Policy. Some information may be retained for legal and business purposes as outlined in our data retention policy.
Account Suspension & Termination
KFresh Supermarket reserves the right to suspend or terminate accounts under certain circumstances to maintain the integrity and safety of our platform.
Grounds for Termination
Violation of Terms
Breach of our Terms of Service or Community Guidelines
Fraudulent Activity
Suspected fraud, chargebacks, or payment disputes
Abuse of Service
Misuse of our platform or services
Legal Requirements
Legal obligations or regulatory compliance
Types of Account Actions
Temporary Suspension
Account access temporarily restricted pending investigation
Account Warning
Formal warning with opportunity to correct behavior
Permanent Termination
Complete account closure with no possibility of restoration
Appeal Process
If you believe your account has been suspended or terminated in error, you have the right to appeal our decision.
How to Submit an Appeal
Email us at appeals@kfresh.ca within 30 days of the action
Include your account information and a detailed explanation
Provide any supporting documentation or evidence
Receive a response within 7-10 business days
Appeal Review Process
All appeals are reviewed by a dedicated team separate from the original decision makers. We will conduct a thorough review of your case and provide a detailed response.
Account Recovery
Compromised Accounts
If you believe your account has been compromised or hacked, contact us immediately.
- • Change your password immediately
- • Review recent account activity
- • Contact customer support
- • Monitor for unauthorized charges
Forgotten Credentials
Lost access to your account? We can help you regain access safely.
- • Use password reset function
- • Verify account ownership
- • Update security information
- • Enable two-factor authentication
Your Rights and Responsibilities
Your Rights
- ✓Clear explanation of termination reasons
- ✓Opportunity to appeal decisions
- ✓Access to account data before closure
- ✓Fair and transparent process
Your Responsibilities
- •Comply with Terms of Service
- •Maintain account security
- •Provide accurate information
- •Report security issues promptly
Need Help with Your Account?
Our customer service team is here to help with any account-related questions or concerns. Don't hesitate to reach out if you need assistance.
Store Address: 2090 Robertson Rd, Nepean, ON K2H 8V5, Ontario, Canada